In this longitudinal study based on an integrative model of SMC at work during a crisis, we investigated SMC at work and the potential impacts on technostress and work exhaustion during the COVID-19 crisis, which has been a major natural experiment and has forced many people to work from home and learn new digital tools. With the COVID-19 crisis, the border between work and home has become more ambiguous, and there is a potential for conflicts due to spillover from work to family and vice versa. Finding balance between work and family is expected to be a challenge (Amstad et al., 2011; Byron, 2005; Clark, 2000), but those workers who had previous knowledge and better resources were more apt to cope with the crisis (Hobfoll, 2001, 2002). As the COVID-19 crisis has been rather unique, it was important to understand the factors explaining resilience and vulnerability under such circumstances (Chen & Bonanno, 2020).
