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Chunk #15 — Introduction — Impacts of technology use on stress and work exhaustion

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COVID-19 crisis and digital stressors at work: A longitudinal study on the Finnish working population.
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The use of technology and social media can threaten employees’ resources and well-being. For instance, shifting to remote work and using digital communication methods may reduce the social support received from the workplace. In addition, continuous online meetings can be exhausting, and multitasking and concentration problems can occur, which can lead to fatigue, exhaustion, stress, and burnout (Leonardi, 2020; Ter Hoeven et al., 2016; Waizenegger et al, 2020; van Zoonen et al., 2016). Work can easily spill over into free time at home and have negative consequences, such as decreased productivity, reduced well-being, and work–family conflicts (Cao & Yu, 2019; Eurofound, 2020b). These issues and a lack of adequate job resources, in turn, can result in exhaustion and burnout (Bakker, Demerouti, & Euwema, 2005, Demerouti, Bakker, & Bulters, 2004, Hakanen et al., 2008). Burnout is described as a psychological state in which an employee experiences emotional exhaustion, cynicism, and inefficacy (Maslach et al., 2001). Burnout has been associated with decreased work autonomy and resources (Alarcon, 2011; Aronsson et al., 2017; Hakanen et al., 2006), which can lead to long sick leaves and depression (Hakanen et al., 2008; Schaufeli et al., 2009).